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128-bit Encryption FAQ
(EasyWeb / WebBroker)
IMPORTANT – Before beginning the download process make sure you EXIT all other programs.
For example, it is extremely important to close any ANTIVIRUS programs (i.e. Norton Utilities, MacAfee, Doctor Watson) before downloading Netscape. Disabling the virus program (an option selected from within these software packages) is NOT sufficient as this may cause the download file to be corrupted.

1. What is Encryption?
2. What is the difference between 128 and 40-bit encryption?
3. How do I determine if I have 128-bit encryption for Internet Explorer 5.5 or below?
4. How do I determine if my browser has 128-bit encryption?
5. What other help can I get?
6. How long will it take to download?
7. What else is TD doing to protect my privacy on the web?
8. Are there other things I can do to protect my privacy over the Internet?
9. If TD Bank Financial Group requires me to have this level of encryption, then why don't you provide it?
10. What information should I provide to the EasyWeb or WebBroker Help Desk Representative to better allow them to help me download 128-bit encryption or a new browser?

1. What is Encryption?
Encryption is the process of converting information into a more secure format for transmission. This means that plain text is converted to a scrambled code while transmitted, and then decrypted back to plain text at the receiving end of the transmission.

2. What is the difference between 128 and 40-bit encryption?
128-bit encryption provides a significantly greater amount of cryptographic protection over 40-bit encryption. 128-bit and 40-bit encryption refers to the size of the key used to encrypt the message. Roughly speaking, 128-bit encryption is STRONGER (309,485,009,821,345,068,724,781,056 times) than 40-bit encryption. 40-bit encryption is not considered "strong" security in the cryptographic community.

3. How do I determine if I have 128-bit encryption for Internet Explorer 5.5 or below?
TD Bank Financial Group does not support Internet Explorer 5.5 or below. In order to use EasyWeb or Web Broker, we recommend upgrading your browser to version 5.5 or higher from Microsoft's website.

4. How do I determine if my browser has 128-bit encryption?
For Netscape Users: Netscape for Windows lists its security level in its Help menu, under "About Netscape". In the Mac version, it is listed under the Apple icon. In the section market RSA Encryption, a sentence in bold describes either U.S. or International security. The US refers to 128-bit and International to 40-bit encryption.

For Internet Explorer Users: Internet Explorer 5.5 and higher lists the security in its Help menu, under "About Internet Explorer". In the section marked 'Cipher strength' it will say 128-bit, if you have a 128-bit browser. High encryption is included in the latest versions of the Internet Explorer browser. Internet Explorer 5.5 includes 128-bit encryption.

5. What other help can I get?
If after reading through this site, you are still having problems and would like assistance with downloading 128-bit encryption, please call EasyLine telephone banking at 1-866-222-3456 - open 24 hours a day, 7 days a week. WebBroker clients should call the Electronic Brokerage Services Help Desk available 24 hours a day, at 1-800-667-6299

6. How long will it take to download?
IE requires a small file to be downloaded and as a rule of thumb takes just a few minutes. Netscape requires the whole browser to be downloaded unless you are a SmartUpdate client. As a rough guide for Netscape:
  • T1/T3: less than 10 minutes
  • ADSL: 5 to 10 minutes
  • Cable Modem about 15-30 minutes
  • 33.6K or 56K Modems: 1.5 to 3 hours depending on server occupancy.
  • 28.8 or lower: 3 to 5 hours
  • Use a quality anti-virus program as often as possible, and update it regularly.

7. What else is TD doing to protect my privacy on the web?
TD Bank Financial Group has firewalls and other internal encryption techniques. A firewall is essentially an electronic boundary that prevents unauthorized access to certain files. We also regularly monitor internal systems for security breaches and are always keeping up with the latest security and encryption technology. In addition you will be logged out of EasyWeb or WebBroker if there has not been any activity for 20 minutes.

8. Are there other things I can do to protect my privacy over the Internet?
Click here for further information on what you can do to protect your privacy.

9. If TD Bank Financial Group requires me to have this level of encryption, then why don't you provide it?
To use EasyWeb or WebBroker you are required to have certain minimum hardware and software requirements. The 128-bit encryption is a part of these requirements - just like having a computer and an Internet connection. Many of you already have 128-bit encryption which came as a part of the software bundle with your computer or it was provided by your ISP. Others have gotten it as a part of another software purchase such as Personal Financial Management (PFM) software like Quicken.

10. What information should I provide to the EasyWeb or WebBroker Help Desk Representative to better allow them to help me download 128-bit encryption or a new browser?
Inform them of the browser you are currently using. Both Microsoft and Netscape have limited the number of browsers that you can download and/or update. If you are using an old browser you must upgrade the browser to a more recent version. This then may result in two downloads, one for the web browser and a second for the 128-bit encryption.



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